CSB Cards – Shipping & Delivery Policy

Last updated: 21 September 2026

We aim to get your order packed and on its way as quickly as possible while making sure your cards and products are properly protected during transit.

1. Dispatch times

Orders are normally dispatched within 1–2 working days of payment being received.

Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

Once your order has been dispatched, you will receive confirmation and tracking information where a tracked service has been selected.

2. Delivery services

The delivery options available to you will depend on the size, weight and value of your order.

Our available services may include:

Royal Mail Large Letter – 2nd Class

Available for eligible smaller orders, including individual trading cards.

• Up to 100g – £1.55
• 100g–250g – £1.95

This service is not tracked.

Royal Mail Tracked 24

• Orders under £80 – £2.95
• Orders £80–£199.99 – £1.95
• Orders £200 and over – FREE

Tracked 24 aims to deliver the next working day after dispatch, although delivery times are not guaranteed.

Royal Mail Special Delivery

• £10
• FREE on orders of £400 or more

Special Delivery provides a tracked and time-sensitive delivery service. Delivery times are subject to the service selected and Royal Mail’s terms.

3. Delivery estimates

Delivery times shown by Royal Mail are estimates unless a guaranteed delivery service has specifically been purchased.

Once an order has been handed to the delivery provider, delivery times are outside our direct control.

Occasionally, delays can occur due to circumstances outside our control, including Royal Mail delays, adverse weather, strikes, peak periods or other operational issues.

4. Tracking

Where a tracked delivery service has been selected, tracking information will be provided once your order has been dispatched.

Please note that tracking information may take some time to update after the parcel has been accepted by the delivery provider.

5. Lost or delayed orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

help@csbcards.co.uk

We will investigate the delivery with the relevant delivery provider where appropriate.

Please do not assume that a parcel is lost solely because tracking has not updated immediately.

6. Damaged deliveries

We package our products carefully to minimise the risk of damage during transit.

If your order arrives damaged, please contact us as soon as possible at:

help@csbcards.co.uk

Where possible, please provide photographs of:

• the outer packaging;
• any visible damage; and
• the product itself.

Please retain the packaging until the issue has been resolved, as it may be required when investigating a delivery claim.

7. Incorrect delivery address

Please check your delivery address carefully before completing your order.

If you realise that you have entered an incorrect address, contact us as soon as possible at help@csbcards.co.uk.

We will do our best to amend the address before dispatch, but we cannot guarantee that changes will be possible once an order has been processed.

If an order has already been dispatched to an address supplied incorrectly by the customer, additional postage may be required to resend the order where appropriate.

8. Packaging

We take care when packaging trading cards and collectible products.

Individual cards may be supplied in protective sleeves and appropriate protective packaging. Larger products will be packaged according to their size and requirements.

We may use cardboard mailers, padded packaging, boxes and other suitable protective materials.

9. Combined orders

Where an order contains multiple products, we may combine the items into a single suitable package where practical.

The shipping charge displayed at checkout will depend on the products, weight and shipping profile applicable to the order.

10. International delivery

At present, CSB Cards only ships to addresses within the United Kingdom, unless otherwise stated at checkout.

If we introduce international shipping in the future, the applicable delivery options, charges and any customs or import requirements will be displayed at checkout.

11. Delivery and consumer rights

Responsibility for the goods remains with CSB Cards until they are delivered to you or to a person you have nominated to receive them, unless otherwise provided by law.

Nothing in this Shipping & Delivery Policy affects your statutory consumer rights.

If an order is lost, damaged or otherwise fails to arrive as required under your statutory rights, please contact us so that we can investigate and resolve the issue.

12. Contact us

For any questions about delivery or an existing order, please contact:

CSB Cards
Vermeulen’s
Horton Road
Staines
TW19 6AE
United Kingdom

Email: help@csbcards.co.uk