Privacy policy

Privacy Policy

Last updated: September 21, 2026

CSB Cards operates this store and website, including all related information, content, features, tools, products and services (the “Services”). CSB Cards is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us or otherwise use our Services.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information may be collected, used and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information”, we are referring to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, we may collect or process the following information:

Contact details, including your name, billing address, delivery address, telephone number and email address.
Payment and transaction information, including payment method, transaction details and payment confirmation. Payment card information is generally processed securely by our payment providers and is not normally accessible to us in full.
Account information, where you choose to create an account, including your username, password, preferences and settings.
Order information, including products you purchase, return, exchange or cancel and your previous transactions with us.
Communications with us, including information you provide when contacting us about an order, product or other enquiry.
Device information, including information about your device, browser, network connection, IP address and other technical identifiers.
Usage information, including information about how you interact with and navigate our website.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, contact us, sign up for marketing communications or otherwise provide information to us.
Automatically through our Services, including information collected from your device when you visit or use our website and through cookies and similar technologies.
From our service providers, where they collect or process information on our behalf in order to provide services to us.
From other third parties, where this is necessary to provide our Services or comply with legal obligations.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and improving our Services

We use your personal information to:

process and fulfil your orders;
process payments;
arrange delivery;
process returns, refunds and exchanges;
provide customer support;
communicate with you about your orders;
maintain customer accounts where applicable;
remember relevant preferences;
improve our website, products and services; and
protect the security of our website and customers.

Marketing and communications

Where you have chosen to receive marketing communications from us, we may use your email address to send information about new products, stock updates, promotions and other CSB Cards news.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing emails.

We may still contact you with non-promotional communications relating to orders or other transactions you have made with us.

Security and fraud prevention

We may use personal information to help maintain a secure shopping environment, detect and prevent fraudulent or unlawful activity, investigate suspected misuse and protect our business, customers and website.

Legal reasons

We may use and retain personal information where necessary to:

comply with legal or regulatory obligations;
respond to lawful requests from authorities;
establish, exercise or defend legal claims;
enforce our terms and policies; or
protect the rights, property or safety of CSB Cards, our customers or others.

How We Disclose Personal Information

We may share personal information with third parties where necessary to operate our business and provide our Services.

This may include:

Shopify, which provides the ecommerce platform on which our website operates;
payment providers, to process payments securely;
delivery and fulfilment providers, to deliver orders to you;
IT, hosting and technology providers, where necessary to operate our website and systems;
customer service and communication providers, where applicable;
accounting, legal and professional advisers, where necessary; and
government, regulatory or law enforcement authorities, where we are legally required to provide information.

We only share information where there is a legitimate reason to do so and, where required, an appropriate legal basis.

We do not sell your personal information.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of our Services in order to provide and improve the Shopify platform.

Information you submit through our website may be transmitted to and processed by Shopify and other service providers, including providers that may be located outside the UK.

Shopify may also process information in connection with certain Shopify features and services.

For more information about how Shopify processes personal information, please refer to Shopify’s Privacy Policy and privacy information available through the Shopify website.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties.

If you follow a link to a third-party website, you should review that website’s own privacy policy and terms.

CSB Cards is not responsible for the privacy practices, security or content of third-party websites that we do not control.

Children’s Data

Our Services are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you believe that a child has provided us with personal information, please contact us at help@csbcards.co.uk and we will consider the appropriate action.

Security and Retention of Your Information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

fulfil orders;
provide customer services;
comply with accounting, tax and other legal requirements;
resolve disputes; or
enforce our agreements and policies.

Different types of information may therefore be retained for different periods.

Your Rights and Choices

Depending on the circumstances and applicable law, you may have rights in relation to the personal information we hold about you.

These may include:

Right of access – you may request a copy of personal information we hold about you.
Right to correction – you may ask us to correct inaccurate or incomplete information.
Right to deletion – in certain circumstances, you may ask us to delete your personal information.
Right to restriction – in certain circumstances, you may ask us to restrict how we process your information.
Right to object – you may have the right to object to certain types of processing.
Right to data portability – in certain circumstances, you may request your information in a portable format.
Right to withdraw consent – where we rely on your consent to process information, you may withdraw that consent.

These rights are subject to applicable legal exceptions and limitations.

Marketing preferences

If you receive promotional emails from us, you can unsubscribe at any time using the unsubscribe link provided in the email.

Unsubscribing from marketing communications will not prevent us from sending important non-promotional communications relating to your orders or account.

Exercising Your Rights

If you wish to exercise any of your privacy rights or have a question about how we use your personal information, please contact us:

Email: help@csbcards.co.uk

We may need to verify your identity before responding to certain requests.

We will respond to valid requests within the timeframe required by applicable data protection law.

Complaints

If you have concerns about how we handle your personal information, please contact us first using:

help@csbcards.co.uk

We will consider your complaint and aim to resolve it as quickly as reasonably possible.

If you are not satisfied with how we have handled your personal information, you can also complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

This may include relying on an adequacy decision or appropriate contractual safeguards where required.

Cookies

Our website uses cookies and similar technologies.

Cookies may be used to:

keep our website functioning correctly;
remember preferences;
maintain shopping carts and checkout functionality;
understand how customers use our website;
improve our website and services; and
support relevant marketing and advertising where applicable.

Some cookies may be placed by third-party services used on our website.

You can manage certain cookie preferences through your browser or any cookie-management tools made available on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data-processing practices.

When we make changes, we will update the “Last updated” date at the top of this policy.

We recommend checking this page periodically for the latest version.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise any of your privacy rights, please contact us:

CSB Cards
Vermeulen’s
Horton Road
Staines
TW19 6AE
United Kingdom